Template

Hotel Service Standards Checklist

by Bruna Vale, from the Community

Use this comprehensive hotel service standards checklist to evaluate every guest touchpoint across the stay. Assess reservations, arrival and departure, concierge and laundry requests, housekeeping daily and evening service, fitness and public areas, and food and beverage including restaurant, bar and in-room dining. Score staff professionalism, communication, personalization, timing, cleanliness, amenities and presentation to deliver consistent five-star experiences and elevate luxury hotel operations.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hospitality Service Assessment Checklist
Evaluate hotel and resort service quality across key departments with a comprehensive hospitality assessment based on recognized luxury standards. Sections cover reservations, arrival and departure, guest services, PBX, fitness facility, housekeeping daily and turndown, guest rooms, public areas, hotel dining, bar and lounge, in room dining, and pool or beach service. Each area includes detailed criteria for timing, professionalism, presentation, cleanliness, amenities, and guest comfort to help teams elevate consistency and exceed expectations.
by Fernanda Drashman, from the Community
Downloads: 10+
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Template
CBI Audit 2022
This CBI Audit 2022 template is a comprehensive checklist for evaluating hotel and resort operations across key service areas. Assess reservations, arrival and departure, guest services, housekeeping (daily and turndown), guest rooms, public areas, hotel dining, bar and lounge, in-room dining, fitness facilities, and digital communications. Use it to benchmark service standards, timing, presentation, cleanliness, and professionalism, helping teams deliver refined, consistent, five-star guest experiences and identify opportunities for improvement.
by Miladin Terziyski, from the Community
Downloads: 10+
Get
Template
CBI Audit 2021 Checklist
This CBI Audit 2021 checklist helps hospitality teams assess hotel operations and guest experience end to end. Cover key departments including reservations, arrival and departure, guest service, housekeeping daily and turndown, guest rooms, public areas, hotel dining, bar and lounge, in‑room dining, fitness facilities, and digital communications. Criteria reflect Forbes-style hospitality standards for professionalism, timeliness, presentation, cleanliness, and service consistency. Use it to identify gaps, document service times, and elevate service quality across the property.
by Miladin Terziyski, from the Community
Downloads: 10+
Get
Template
MILUX Luxury Hotel Audit Template English
Use the MILUX luxury hotel audit template to evaluate end-to-end guest experience and operational standards across your property. Assess reservations, transportation, valet, bell services, check in, concierge, rapid response, housekeeping, bedroom and bathroom amenities, turndown, public areas, bar and lounge, breakfast and dinner service, buffet, private dining, pool and beach, fitness, spa, bell departure, and checkout. Align staff behavior, service timing, amenities, and brand requirements to deliver consistent luxury hospitality.
by Jazmin Vallejo, from the Community
Downloads: 10+
Get

Hospitality Service Assessment Checklist

Evaluate hotel and resort service quality across key departments with a comprehensive hospitality assessment based on recognized luxury standards. Sections cover reservations, arrival and departure, guest services, PBX, fitness facility, housekeeping daily and turndown, guest rooms, public areas, hotel dining, bar and lounge, in room dining, and pool or beach service. Each area includes detailed criteria for timing, professionalism, presentation, cleanliness, amenities, and guest comfort to help teams elevate consistency and exceed expectations.

by Fernanda Drashman, from the Community

10+

Get

Template

CBI Audit 2022

This CBI Audit 2022 template is a comprehensive checklist for evaluating hotel and resort operations across key service areas. Assess reservations, arrival and departure, guest services, housekeeping (daily and turndown), guest rooms, public areas, hotel dining, bar and lounge, in-room dining, fitness facilities, and digital communications. Use it to benchmark service standards, timing, presentation, cleanliness, and professionalism, helping teams deliver refined, consistent, five-star guest experiences and identify opportunities for improvement.

by Miladin Terziyski, from the Community

10+

Get

Template

CBI Audit 2021 Checklist

This CBI Audit 2021 checklist helps hospitality teams assess hotel operations and guest experience end to end. Cover key departments including reservations, arrival and departure, guest service, housekeeping daily and turndown, guest rooms, public areas, hotel dining, bar and lounge, in‑room dining, fitness facilities, and digital communications. Criteria reflect Forbes-style hospitality standards for professionalism, timeliness, presentation, cleanliness, and service consistency. Use it to identify gaps, document service times, and elevate service quality across the property.

by Miladin Terziyski, from the Community

10+

Get

Template

MILUX Luxury Hotel Audit Template English

Use the MILUX luxury hotel audit template to evaluate end-to-end guest experience and operational standards across your property. Assess reservations, transportation, valet, bell services, check in, concierge, rapid response, housekeeping, bedroom and bathroom amenities, turndown, public areas, bar and lounge, breakfast and dinner service, buffet, private dining, pool and beach, fitness, spa, bell departure, and checkout. Align staff behavior, service timing, amenities, and brand requirements to deliver consistent luxury hospitality.

by Jazmin Vallejo, from the Community

10+

Get

Hotel Service Standards Checklist

About author

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Hospitality Service Assessment Checklist

CBI Audit 2022

CBI Audit 2021 Checklist

MILUX Luxury Hotel Audit Template English

You might also like

Hospitality Service Assessment Checklist

CBI Audit 2022

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MILUX Luxury Hotel Audit Template English