This CBI Audit 2022 template is a comprehensive checklist for evaluating hotel and resort operations across key service areas. Assess reservations, arrival and departure, guest services, housekeeping (daily and turndown), guest rooms, public areas, hotel dining, bar and lounge, in-room dining, fitness facilities, and digital communications. Use it to benchmark service standards, timing, presentation, cleanliness, and professionalism, helping teams deliver refined, consistent, five-star guest experiences and identify opportunities for improvement.
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