MOD REPORT 2022

This extensive hotel quality standards document provides a detailed checklist for evaluating and maintaining hotel operations across all key areas. It covers guest services including check-in procedures, room standards, dining experiences, and facility maintenance. The guide includes specific requirements for Marriott Bonvoy member services, room amenities, food and beverage offerings, cleanliness standards, and safety protocols. Special attention is given to public spaces, fitness centers, pools, and back-of-house operations. The document also addresses COVID-19 safety measures and housekeeping protocols. This comprehensive resource ensures consistent service quality and guest satisfaction across all touchpoints of the hotel experience, from arrival through departure.

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