Ajosss 3

This document outlines the essential responsibilities and duties of a Hotel Manager on Duty (MOD), covering the evening shift from 18:00 to 23:00 the following day. It details comprehensive inspection protocols for all hotel areas including front desk, guest rooms, restaurants, facilities, and security. The guide emphasizes the importance of guest interaction, facility maintenance, safety checks, and quality control across all departments. Key responsibilities include VIP guest management, facility inspections, security oversight, and problem resolution. The document provides structured checklists for monitoring hotel operations, maintaining service standards, and ensuring guest satisfaction. Special attention is given to food safety, security protocols, and guest feedback collection. The guide serves as a complete operational manual for MODs to maintain hotel standards and handle various situations during their shift.

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.