Template

SMOD Report

by Learning Development, from the Community

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Description

A detailed operational walkthrough document for Belmont Hotel Manila that serves as a daily checklist and monitoring tool for hotel management. The guide covers all crucial aspects of hotel operations including Front Office procedures, Food & Beverage services, Housekeeping standards, and facility management. It includes specific sections for monitoring hotel occupancy, VIP services, facility maintenance, health and safety protocols, and guest experience management. The document enables systematic tracking of daily operations, guest complaints, cleanliness standards, and service quality across all departments, ensuring consistent service delivery and operational excellence.

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
MOD Report
A comprehensive hotel operations report template designed to monitor and track daily activities across all areas of hotel management. This template covers essential aspects including occupancy rates, arrivals and departures, facility status checks, security monitoring, and back-of-house operations. It provides sections for tracking guest areas like F&B outlets, spa facilities, pools, and public spaces, while also monitoring room status and maintenance requirements. Perfect for hotel managers and staff to maintain consistent operational standards and ensure smooth daily operations. The template includes spaces for incident reporting, comments, and necessary signatures, making it an invaluable tool for maintaining professional hotel management standards and ensuring guest satisfaction.
by Diogo Palma, from the Community
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This extensive hotel quality standards document provides a detailed checklist for evaluating and maintaining hotel operations across all key areas. It covers guest services including check-in procedures, room standards, dining experiences, and facility maintenance. The guide includes specific requirements for Marriott Bonvoy member services, room amenities, food and beverage offerings, cleanliness standards, and safety protocols. Special attention is given to public spaces, fitness centers, pools, and back-of-house operations. The document also addresses COVID-19 safety measures and housekeeping protocols. This comprehensive resource ensures consistent service quality and guest satisfaction across all touchpoints of the hotel experience, from arrival through departure.
by 280792 Yuliasari, from the Community
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Template
MOD Report The Stones - DPSAK
A detailed operational guide for hotel Managers on Duty (MOD) outlining comprehensive inspection requirements across all hotel departments. The checklist covers essential areas including front office operations, housekeeping standards, lobby presentation, executive lounge management, fitness facilities, meeting rooms, restaurants, back of house operations, and detailed guest room inspections. It ensures consistent service delivery, maintains property standards, and enhances guest experience through systematic monitoring of cleanliness, functionality, and service quality. The guide emphasizes particular attention to VIP and Elite member services, facility maintenance, and staff engagement, while providing specific inspection points for each area of responsibility.
by 280792 Yuliasari, from the Community
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Template
Ajosss 3
This document outlines the essential responsibilities and duties of a Hotel Manager on Duty (MOD), covering the evening shift from 18:00 to 23:00 the following day. It details comprehensive inspection protocols for all hotel areas including front desk, guest rooms, restaurants, facilities, and security. The guide emphasizes the importance of guest interaction, facility maintenance, safety checks, and quality control across all departments. Key responsibilities include VIP guest management, facility inspections, security oversight, and problem resolution. The document provides structured checklists for monitoring hotel operations, maintaining service standards, and ensuring guest satisfaction. Special attention is given to food safety, security protocols, and guest feedback collection. The guide serves as a complete operational manual for MODs to maintain hotel standards and handle various situations during their shift.
by iT Bandara, from the Community
Downloads: 90
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SMOD Report

Description

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