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Hospitality Service Assessment Checklist

by Fernanda Drashman, from the Community

Downloads: 10+
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Evaluate hotel and resort service quality across key departments with a comprehensive hospitality assessment based on recognized luxury standards. Sections cover reservations, arrival and departure, guest services, PBX, fitness facility, housekeeping daily and turndown, guest rooms, public areas, hotel dining, bar and lounge, in room dining, and pool or beach service. Each area includes detailed criteria for timing, professionalism, presentation, cleanliness, amenities, and guest comfort to help teams elevate consistency and exceed expectations.

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Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.