Pajos Fish and Chips Mystery Shopper Audit
by David Hartono, from the Community
This mystery shopper audit for Pajos Fish and Chips helps evaluate the full guest journey. It covers arrival and greeting, menu guidance, upselling, order accuracy, pricing knowledge, and speed of service. Capture photos of the receipt and meal, note wait times, and assess clarity of order calls. Review availability of napkins, condiments, and cutlery, awareness of promotions like bottomless fries and pop, and presentation such as use of the custom tray. Rate food quality for fish, chips, and sides, as well as restaurant cleanliness, ambiance, and condiment station tidiness. Conclude with overall impressions, strengths, and opportunities for improvement.
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