Evaluate the in-store customer experience at Wawa with a structured mystery shopper survey. This template covers greeting and friendliness, order accuracy and presentation of built-to-order items, cleanliness of parking, exterior, coffee and beverage areas, and overall sales floor standards. Track service speed from order to pickup and through checkout, including queue length and staffed registers. Capture observations, timings, and photo evidence to identify strengths and opportunities, improve operations, and maintain consistent retail and foodservice quality across locations.
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