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Subway Customer Service Mystery Shop Checklist

by George Katsikis, from the Community

Downloads: 10+
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Use this mystery shop checklist to evaluate Subway customer service and brand standards across the full guest journey. Inspect shopfront signage and dining room cleanliness, lighting, and floors. Review product preparation, including chill line setup, bread quality, and handling of tuna, meatball, and seafood items. Check marketing and VIS compliance, menu panel configuration, and window visuals. Observe hand washing, eye contact, attentive listening, positive body language, and suggestive selling. Capture photos and notes to drive operational excellence and consistent guest experiences.

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Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .