Evaluate restaurant performance with this Mystery Shop Stage 2 checklist focused on operational excellence. Review shopfront presentation and signage, dining room ambience, lighting, floors, and cleanliness. Assess product preparation including chill line, slicing quality, bread quality, labeling, and hygiene. Check marketing and visual identity, menu panels, core drink range, and compliance items like removing refill signage. Measure customer service standards, hand washing practices, and suggestive selling to improve guest experience and consistency.
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