Use this mystery dining experience checklist to assess every aspect of a restaurant visit, from first impressions and staff presentation to service speed, order accuracy, merchandising, menu hygiene, and upselling. Evaluate ambiance, cleanliness, food and drink availability, temperature and presentation, and handling of complaints. Record delivery times, check-backs, plate clearing, and farewells, plus safety items like clear fire exits and spill control to boost guest satisfaction.
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