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MIAMB 2018 Front Office Elite Audit

by Andres Banus, from the Community

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This MIAMB 2018 Front Office Elite Audit helps hotels evaluate the check in experience against brand standards and elite loyalty expectations. Assess welcome, posture and eye contact, name use, Marriott Rewards recognition, email confirmation, mobile check in handling, gift and enhancement offers, discreet room number delivery, brochure use, departure time, late checkout, and overall speed and accuracy.

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Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.