Marriott Check-in Brand Standard and Mobile 2024
by Inspectors Marriott, from the Community
Use this checklist to evaluate Marriott hotel front desk performance against brand standards and mobile check-in. It covers guest acknowledgement, warm welcome, grooming and name tags, payment verification, Bonvoy member recognition and upgrade offers, knowledge of property and local area, discreet room number sharing, key packet delivery, use of the guest's name, additional assistance, and a warm close. Includes 104 standard check-in points and 8 mobile check-in criteria.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.