A practical hotel front desk arrival checklist for JW properties to deliver a smooth, guest focused check in. It covers proactive lobby assistance, warm greeting, posture and grooming, mobile check in support, verification of stay details and payment, recognition of Marriott Bonvoy tiers with upgrades and lounge access, discreet room number and key handling, luggage assistance, five minute check in standard, error free room readiness, brand collateral, ownership of requests using the LEARN approach, clear directions, personalized and anticipatory service, name usage, and a warm close. Includes an emotional engagement rating and signage standards.
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