This hotel front desk check-in checklist helps teams deliver consistent, guest focused arrivals. It covers acknowledging guests in line, welcoming mobile check in users, confirming room type and payment, recognizing loyalty program tiers, offering upgrades and confirming late checkout where applicable. It guides discreet room number delivery, key and key packet preparation, and luggage assistance. It sets expectations for check in duration, branded collateral, professional conduct, service language, and proactive help. It also outlines owning guest issues, resolving requests quickly, and providing personalized, anticipatory service to create a positive emotional experience.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.