Template

W Rome Front Desk Check In Audit Checklist

by Raphael Fuchsbichler, from the Community

This internal audit checklist supports the W Rome front desk team in delivering a consistent and exceptional check in experience. It covers greeting and acknowledging waiting guests, identifying first time stays, confirming nights and departure, thanking mobile key users, verifying room type and special requests, offering relevant upsells, and confirming method of payment. It guides Bonvoy recognition and upgrade language, check out time for elite members, luggage assistance, discreet room number communication, key handling standards, anticipatory service offers such as dining and transportation, and clear guidance when rooms are not yet ready with suggestions and estimated wait times.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
W Rome Hotel Check-Out Audit Checklist
This hotel check-out audit checklist helps front desk teams at W Rome deliver a consistent, guest-first departure experience. It covers acknowledging waiting guests, confirming satisfaction with the stay, checking for additional charges, offering a bill review, and confirming the payment method. Staff are prompted to capture or confirm the guest’s Marriott Bonvoy number, offer a printed folio and advise that the email folio will be sent. The list reinforces discretion at the counter, offering transportation assistance, extending an invitation to return, and completing the transaction in under five minutes.
by Raphael Fuchsbichler, from the Community
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Hotel Front Desk Check-In Checklist
This hotel front desk check-in checklist helps teams deliver consistent, guest focused arrivals. It covers acknowledging guests in line, welcoming mobile check in users, confirming room type and payment, recognizing loyalty program tiers, offering upgrades and confirming late checkout where applicable. It guides discreet room number delivery, key and key packet preparation, and luggage assistance. It sets expectations for check in duration, branded collateral, professional conduct, service language, and proactive help. It also outlines owning guest issues, resolving requests quickly, and providing personalized, anticipatory service to create a positive emotional experience.
by Irina Vladu, from the Community
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Front Desk Arrival Experience Checklist
This JW Marriott front desk arrival experience checklist guides lobby and front desk associates to deliver consistent, exceptional service. It covers proactive lobby assistance, Lobby Ambassador escort and introduction, visible management presence at peak times, and timely guest acknowledgment. It details greeting standards, mobile check in language, professional appearance, and verification of departure date, room type, and payment. The checklist ensures Marriott Bonvoy recognition, upgrades, lounge access, and late checkout confirmations for eligible elites. It includes internet assistance, mobile key delivery, discreet room number communication, luggage assistance, five minute check in timing, and error free arrivals. Standards include branded collateral, Hop to It service pace, LEARN issue resolution, appropriate verbiage, confident and knowledgeable interactions, open palm wayfinding gestures, personalized and anticipatory service, use of guest name, warm closing, emotional engagement rating, and signage compliance.
by Tashya Madan, from the Community
Downloads: 10+
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Front Desk Check-In Audit Checklist
Use this front desk check-in audit checklist to deliver a polished hotel arrival experience. It covers greeting guests, introducing yourself, confirming reservations and special requests, engaging to learn preferences, recognizing loyalty members, and setting expectations when rooms are not ready, including contact method, luggage storage, and activity recommendations. Guide guests to elevators or rooms, review key amenities, and close warmly. Reinforce service basics such as professional appearance, posture, eye contact, using the guest name, offering luggage assistance, and completing registration within five minutes.
by Samantha Jayakumar, from the Community
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W Rome Front Desk Check In Audit Checklist

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