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W Rome Hotel Check-Out Audit Checklist

by Raphael Fuchsbichler, from the Community

This hotel check-out audit checklist helps front desk teams at W Rome deliver a consistent, guest-first departure experience. It covers acknowledging waiting guests, confirming satisfaction with the stay, checking for additional charges, offering a bill review, and confirming the payment method. Staff are prompted to capture or confirm the guest’s Marriott Bonvoy number, offer a printed folio and advise that the email folio will be sent. The list reinforces discretion at the counter, offering transportation assistance, extending an invitation to return, and completing the transaction in under five minutes.

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Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Checkout Audit Checklist
This hotel checkout audit checklist helps front desk teams at W Rome confirm guest satisfaction, review additional charges, verify payment method, capture loyalty details, offer printed folios, provide transportation assistance, and finish the transaction within five minutes. Use it to standardize procedures, ensure discretion, and deliver a consistent, efficient departure experience across the property.
by Clarissa Pacifico, from the Community
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Template
RCGC-BSA Hotel Check-Out Checklist
This RCGC-BSA hotel check-out checklist guides front desk teams through a fast, guest-focused departure. Steps include greeting and gauging satisfaction, clarifying any additional charges, offering a bill review, and confirming the payment method. Capture or enroll the guest’s loyalty number, provide a printed folio in an envelope or email the folio within one hour, and offer assistance with bags, boarding passes, and transportation. Escort the guest and their belongings or smoothly hand over to another team member, aiming for a discreet, five-minute check-out experience.
by Beatrice Manno, from the Community
Downloads: 10+
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Template
Hotel Front Office Check-Out Checklist
This hotel front office check-out checklist outlines Ritz-Carlton service standards for a seamless guest departure. Key steps include warm welcome and eye contact, using the guest’s name, confirming satisfaction, checking for additional charges, reviewing and verifying an accurate, legible bill, and offering to print or email the folio. Staff should confirm payment method, ask for loyalty details when missing, and offer practical help such as printing a boarding pass or directions. The front desk facilitates luggage and transportation assistance, can arrange an escort to the exit, and ensures discretion throughout. Close with sincere appreciation, mention your name, and encourage a return visit. Targets: under 2 minutes in city hotels and 5 minutes in resorts.
by Victoria Raeburn, from the Community
Downloads: 30+
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Template
W Rome Front Desk Check In Audit Checklist
This internal audit checklist supports the W Rome front desk team in delivering a consistent and exceptional check in experience. It covers greeting and acknowledging waiting guests, identifying first time stays, confirming nights and departure, thanking mobile key users, verifying room type and special requests, offering relevant upsells, and confirming method of payment. It guides Bonvoy recognition and upgrade language, check out time for elite members, luggage assistance, discreet room number communication, key handling standards, anticipatory service offers such as dining and transportation, and clear guidance when rooms are not yet ready with suggestions and estimated wait times.
by Raphael Fuchsbichler, from the Community
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W Rome Hotel Check-Out Audit Checklist

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