Template

Hotel Front Office Check-Out Checklist

by Victoria Raeburn, from the Community

30+

This hotel front office check-out checklist outlines Ritz-Carlton service standards for a seamless guest departure. Key steps include warm welcome and eye contact, using the guest’s name, confirming satisfaction, checking for additional charges, reviewing and verifying an accurate, legible bill, and offering to print or email the folio. Staff should confirm payment method, ask for loyalty details when missing, and offer practical help such as printing a boarding pass or directions. The front desk facilitates luggage and transportation assistance, can arrange an escort to the exit, and ensures discretion throughout. Close with sincere appreciation, mention your name, and encourage a return visit. Targets: under 2 minutes in city hotels and 5 minutes in resorts.

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
W Rome Hotel Check-Out Audit Checklist
This hotel check-out audit checklist helps front desk teams at W Rome deliver a consistent, guest-first departure experience. It covers acknowledging waiting guests, confirming satisfaction with the stay, checking for additional charges, offering a bill review, and confirming the payment method. Staff are prompted to capture or confirm the guest’s Marriott Bonvoy number, offer a printed folio and advise that the email folio will be sent. The list reinforces discretion at the counter, offering transportation assistance, extending an invitation to return, and completing the transaction in under five minutes.
by Raphael Fuchsbichler, from the Community
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Template
RCGC-BSA Hotel Check-Out Checklist
This RCGC-BSA hotel check-out checklist guides front desk teams through a fast, guest-focused departure. Steps include greeting and gauging satisfaction, clarifying any additional charges, offering a bill review, and confirming the payment method. Capture or enroll the guest’s loyalty number, provide a printed folio in an envelope or email the folio within one hour, and offer assistance with bags, boarding passes, and transportation. Escort the guest and their belongings or smoothly hand over to another team member, aiming for a discreet, five-minute check-out experience.
by Beatrice Manno, from the Community
Downloads: 10+
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Template
Front Desk Departure Phase Checklist
This BSA-aligned front desk departure checklist helps hotels audit the quality and consistency of checkout service. It covers warm greeting and acknowledgment in line, professional appearance and posture, clear, articulate communication, and consistent use of the guest’s name. Operational steps include confirming charges and payment method, reviewing and printing the folio, offering email delivery, and ensuring accuracy and discretion. The checklist also verifies assistance with luggage and transportation, coordinated escorts, and a fond, personalized farewell that encourages return. Service recovery standards are included: listen actively, empathize, apologize, assume ownership, resolve within 10 minutes, add an extra touch, and confirm satisfaction. The goal is a smooth, timely departure that meets expectations without delays or negative detractors.
by Orion Pritchett, from the Community
Downloads: 10+
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Template
Front Desk Farewell Audit
This front desk farewell audit checklist helps hotels standardize guest checkout interactions and deliver consistent service. It covers key steps such as acknowledging loyalty status, asking about the stay with empathy and escalation paths for issues, confirming the email address to send the folio, using the guest’s name and offering further assistance, reminding guests to retain keys for parking, and providing a sincere closing that thanks them for their loyalty. Ideal for hotel front desk teams and supervisors, this template supports coaching, quality assurance, and brand standards compliance while improving guest satisfaction and operational consistency.
by Amani Philip, from the Community
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Hotel Front Office Check-Out Checklist

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