This front desk farewell audit checklist helps hotels standardize guest checkout interactions and deliver consistent service. It covers key steps such as acknowledging loyalty status, asking about the stay with empathy and escalation paths for issues, confirming the email address to send the folio, using the guest’s name and offering further assistance, reminding guests to retain keys for parking, and providing a sincere closing that thanks them for their loyalty. Ideal for hotel front desk teams and supervisors, this template supports coaching, quality assurance, and brand standards compliance while improving guest satisfaction and operational consistency.
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