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Template

Arrival Service Audit

by Avonlea Zimmerlie, from the Community

Downloads: 10+
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This arrival service audit template helps hotel teams evaluate front desk performance from first greeting to farewell. Assess use of the greet zone, eye contact and guest name usage, verification of nights and room type, recognition of loyalty members, clear review of amenities, professional key presentation and directions, offers of further assistance, and a warm, sincere closing. Use this checklist to standardize guest arrival and elevate service quality.

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Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.