This arrival service audit template helps hotel teams evaluate front desk performance from first greeting to farewell. Assess use of the greet zone, eye contact and guest name usage, verification of nights and room type, recognition of loyalty members, clear review of amenities, professional key presentation and directions, offers of further assistance, and a warm, sincere closing. Use this checklist to standardize guest arrival and elevate service quality.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.