Template

Hotel Welcome Desk Checklist

by Adriel Espinosa, from the Community

10+

Use this hotel welcome desk checklist to help front desk teams deliver a seamless arrival. It details greeting standards, guest verification, payment and upgrade confirmation, discreet key presentation, luggage assistance, and warm closing. It also outlines loyalty recognition, timeliness targets, beverage setup, and service behaviors to elevate guest satisfaction.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Front Desk and Check-In Audit Checklist
This hotel front desk and check-in audit checklist helps evaluate guest arrival and service standards across the front desk, bell service, and loyalty welcome experience. Use it to confirm greeting quality, name use, ID and profile verification, room type assignment, upgrades, and late checkout benefits. Capture concierge or lounge hours, key packet presentation, and information shared about hotel services. Assess assistance with luggage, personalization based on stay purpose and preferences, and green choice housekeeping options. Document bell service interactions and timely delivery of any arrival gifts.
by Nancy Beckley, from the Community
Downloads: 80+
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Template
Arrival Service Audit
This arrival service audit template helps hotel teams evaluate front desk performance from first greeting to farewell. Assess use of the greet zone, eye contact and guest name usage, verification of nights and room type, recognition of loyalty members, clear review of amenities, professional key presentation and directions, offers of further assistance, and a warm, sincere closing. Use this checklist to standardize guest arrival and elevate service quality.
by Avonlea Zimmerlie, from the Community
Downloads: 10+
Get
Template
Front Desk Arrival Audit Checklist
Use this front desk arrival audit to standardize hotel check in interactions. Evaluate greeting standards, use of guest names, loyalty recognition, upgrade offers, rate and stay verification, reminders about keys and access, and proactive assistance. Support staff coaching with clear criteria and signatures, drive consistent service, and capture insights about property knowledge and local recommendations.
by Amani Philip, from the Community
Downloads: 10+
Get
Template
JW Front Desk Arrival Experience Checklist
A practical hotel front desk arrival checklist for JW properties to deliver a smooth, guest focused check in. It covers proactive lobby assistance, warm greeting, posture and grooming, mobile check in support, verification of stay details and payment, recognition of Marriott Bonvoy tiers with upgrades and lounge access, discreet room number and key handling, luggage assistance, five minute check in standard, error free room readiness, brand collateral, ownership of requests using the LEARN approach, clear directions, personalized and anticipatory service, name usage, and a warm close. Includes an emotional engagement rating and signage standards.
by Tashya Madan, from the Community
Downloads: 0
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Front Desk and Check-In Audit Checklist

This hotel front desk and check-in audit checklist helps evaluate guest arrival and service standards across the front desk, bell service, and loyalty welcome experience. Use it to confirm greeting quality, name use, ID and profile verification, room type assignment, upgrades, and late checkout benefits. Capture concierge or lounge hours, key packet presentation, and information shared about hotel services. Assess assistance with luggage, personalization based on stay purpose and preferences, and green choice housekeeping options. Document bell service interactions and timely delivery of any arrival gifts.

by Nancy Beckley, from the Community

80+

Get

Template

Arrival Service Audit

This arrival service audit template helps hotel teams evaluate front desk performance from first greeting to farewell. Assess use of the greet zone, eye contact and guest name usage, verification of nights and room type, recognition of loyalty members, clear review of amenities, professional key presentation and directions, offers of further assistance, and a warm, sincere closing. Use this checklist to standardize guest arrival and elevate service quality.

by Avonlea Zimmerlie, from the Community

10+

Get

Template

Front Desk Arrival Audit Checklist

Use this front desk arrival audit to standardize hotel check in interactions. Evaluate greeting standards, use of guest names, loyalty recognition, upgrade offers, rate and stay verification, reminders about keys and access, and proactive assistance. Support staff coaching with clear criteria and signatures, drive consistent service, and capture insights about property knowledge and local recommendations.

by Amani Philip, from the Community

10+

Get

Template

JW Front Desk Arrival Experience Checklist

A practical hotel front desk arrival checklist for JW properties to deliver a smooth, guest focused check in. It covers proactive lobby assistance, warm greeting, posture and grooming, mobile check in support, verification of stay details and payment, recognition of Marriott Bonvoy tiers with upgrades and lounge access, discreet room number and key handling, luggage assistance, five minute check in standard, error free room readiness, brand collateral, ownership of requests using the LEARN approach, clear directions, personalized and anticipatory service, name usage, and a warm close. Includes an emotional engagement rating and signage standards.

by Tashya Madan, from the Community

Get

Hotel Welcome Desk Checklist

About author

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Front Desk and Check-In Audit Checklist

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Front Desk and Check-In Audit Checklist

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