Template

W Rome Check-In Audit Checklist

by Raffaella Scalogna, from the Community

10+

Use this internal audit checklist to evaluate W Rome hotel check-in standards and guest experience. Steps include greeting waiting guests, confirming stay details and room type, recognizing Marriott Bonvoy status, offering upgrades and late checkout for elites, verifying payment, upselling where appropriate, assisting with luggage, issuing keycards discreetly and to standard, providing anticipatory service, and managing delays with clear ETAs.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
W Rome Front Desk Check In Audit Checklist
This internal audit checklist supports the W Rome front desk team in delivering a consistent and exceptional check in experience. It covers greeting and acknowledging waiting guests, identifying first time stays, confirming nights and departure, thanking mobile key users, verifying room type and special requests, offering relevant upsells, and confirming method of payment. It guides Bonvoy recognition and upgrade language, check out time for elite members, luggage assistance, discreet room number communication, key handling standards, anticipatory service offers such as dining and transportation, and clear guidance when rooms are not yet ready with suggestions and estimated wait times.
by Raphael Fuchsbichler, from the Community
Downloads: 0
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Template
W Rome Hotel Check-Out Audit Checklist
This hotel check-out audit checklist helps front desk teams at W Rome deliver a consistent, guest-first departure experience. It covers acknowledging waiting guests, confirming satisfaction with the stay, checking for additional charges, offering a bill review, and confirming the payment method. Staff are prompted to capture or confirm the guest’s Marriott Bonvoy number, offer a printed folio and advise that the email folio will be sent. The list reinforces discretion at the counter, offering transportation assistance, extending an invitation to return, and completing the transaction in under five minutes.
by Raphael Fuchsbichler, from the Community
Downloads: 0
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Template
W Rome BSA Audit W Essentials All Departments
This internal Brand Standards Audit checklist supports W Rome teams in assessing W Essentials across all hotel departments. Use it to review guest greeting and service behaviors, staff knowledge, grooming and uniform standards, and adherence to brand requirements. Capture photos and notes as evidence, rate compliance, and record findings by department. Assign corrective actions, track follow ups, and maintain a consistent audit program to elevate guest experience and meet brand standards.
by Emrah Anakok, from the Community
Downloads: 10+
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Template
W Rome Internal BSA Audit Checklist
This internal Brand Standards Audit checklist for W Rome helps evaluate guest interactions and service delivery across the hotel. It covers greeting and farewell etiquette, use of guest names, professional posture and focus, acknowledgment of requests, offering alternatives, appreciation, grooming and uniform standards, approved verbiage, and work related conversations. Use it to assess staff knowledge of departments and the wider hotel, drive consistent brand experience, and improve operational excellence.
by Beatrice Manno, from the Community
Downloads: 10+
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W Rome Front Desk Check In Audit Checklist

This internal audit checklist supports the W Rome front desk team in delivering a consistent and exceptional check in experience. It covers greeting and acknowledging waiting guests, identifying first time stays, confirming nights and departure, thanking mobile key users, verifying room type and special requests, offering relevant upsells, and confirming method of payment. It guides Bonvoy recognition and upgrade language, check out time for elite members, luggage assistance, discreet room number communication, key handling standards, anticipatory service offers such as dining and transportation, and clear guidance when rooms are not yet ready with suggestions and estimated wait times.

by Raphael Fuchsbichler, from the Community

Get

Template

W Rome Hotel Check-Out Audit Checklist

This hotel check-out audit checklist helps front desk teams at W Rome deliver a consistent, guest-first departure experience. It covers acknowledging waiting guests, confirming satisfaction with the stay, checking for additional charges, offering a bill review, and confirming the payment method. Staff are prompted to capture or confirm the guest’s Marriott Bonvoy number, offer a printed folio and advise that the email folio will be sent. The list reinforces discretion at the counter, offering transportation assistance, extending an invitation to return, and completing the transaction in under five minutes.

by Raphael Fuchsbichler, from the Community

Get

Template

W Rome BSA Audit W Essentials All Departments

This internal Brand Standards Audit checklist supports W Rome teams in assessing W Essentials across all hotel departments. Use it to review guest greeting and service behaviors, staff knowledge, grooming and uniform standards, and adherence to brand requirements. Capture photos and notes as evidence, rate compliance, and record findings by department. Assign corrective actions, track follow ups, and maintain a consistent audit program to elevate guest experience and meet brand standards.

by Emrah Anakok, from the Community

10+

Get

Template

W Rome Internal BSA Audit Checklist

This internal Brand Standards Audit checklist for W Rome helps evaluate guest interactions and service delivery across the hotel. It covers greeting and farewell etiquette, use of guest names, professional posture and focus, acknowledgment of requests, offering alternatives, appreciation, grooming and uniform standards, approved verbiage, and work related conversations. Use it to assess staff knowledge of departments and the wider hotel, drive consistent brand experience, and improve operational excellence.

by Beatrice Manno, from the Community

10+

Get

W Rome Check-In Audit Checklist

About author

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W Rome Front Desk Check In Audit Checklist

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W Rome BSA Audit W Essentials All Departments

W Rome Internal BSA Audit Checklist

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W Rome Front Desk Check In Audit Checklist

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