This front desk arrival checklist helps hotel teams deliver a polished, guest-centric check-in. It covers warm welcomes, situational greetings, posture and professionalism, and anticipatory service. Steps include locating reservations in the PMS, confirming stay details, recognizing and upgrading loyalty members when applicable, and offering enrollment. It outlines explaining club lounge access, daily defining moments, resort activity package inclusions, and Ritz Kids check-in. Operational requirements include assigning the correct room, securing payment, discreetly providing room numbers and keys, confirming email for eFolio, and offering escorts. The checklist reinforces brand standards for collateral, proactive problem resolution, personalized service, and efficient check-in targets under eight minutes.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.