Template

Front Desk Arrival Phase Checklist

by Orion Pritchett, from the Community

10+

This front desk arrival checklist helps hotel teams deliver a polished, guest-centric check-in. It covers warm welcomes, situational greetings, posture and professionalism, and anticipatory service. Steps include locating reservations in the PMS, confirming stay details, recognizing and upgrading loyalty members when applicable, and offering enrollment. It outlines explaining club lounge access, daily defining moments, resort activity package inclusions, and Ritz Kids check-in. Operational requirements include assigning the correct room, securing payment, discreetly providing room numbers and keys, confirming email for eFolio, and offering escorts. The checklist reinforces brand standards for collateral, proactive problem resolution, personalized service, and efficient check-in targets under eight minutes.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Front Desk Check-In Checklist
This hotel front desk check-in checklist helps teams deliver consistent, guest focused arrivals. It covers acknowledging guests in line, welcoming mobile check in users, confirming room type and payment, recognizing loyalty program tiers, offering upgrades and confirming late checkout where applicable. It guides discreet room number delivery, key and key packet preparation, and luggage assistance. It sets expectations for check in duration, branded collateral, professional conduct, service language, and proactive help. It also outlines owning guest issues, resolving requests quickly, and providing personalized, anticipatory service to create a positive emotional experience.
by Irina Vladu, from the Community
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Template
JW Front Desk Arrival Experience Checklist
A practical hotel front desk arrival checklist for JW properties to deliver a smooth, guest focused check in. It covers proactive lobby assistance, warm greeting, posture and grooming, mobile check in support, verification of stay details and payment, recognition of Marriott Bonvoy tiers with upgrades and lounge access, discreet room number and key handling, luggage assistance, five minute check in standard, error free room readiness, brand collateral, ownership of requests using the LEARN approach, clear directions, personalized and anticipatory service, name usage, and a warm close. Includes an emotional engagement rating and signage standards.
by Tashya Madan, from the Community
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Template
Front Desk Check-In Audit Checklist
Use this front desk check-in audit checklist to deliver a polished hotel arrival experience. It covers greeting guests, introducing yourself, confirming reservations and special requests, engaging to learn preferences, recognizing loyalty members, and setting expectations when rooms are not ready, including contact method, luggage storage, and activity recommendations. Guide guests to elevators or rooms, review key amenities, and close warmly. Reinforce service basics such as professional appearance, posture, eye contact, using the guest name, offering luggage assistance, and completing registration within five minutes.
by Samantha Jayakumar, from the Community
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Template
RCR Check-In
Use this RCR Check-In checklist to uphold hotel front desk standards from arrival to key handover. Verify loyalty program handling, meet the 8-minute check-in target, provide clear club level instructions, assign the correct room type, and present keys per brand standards. Ensure room numbers are shared discreetly, minimize delays, and facilitate luggage assistance. Guide agents to deliver a warm greeting, maintain professional posture and grooming, use guest names, anticipate needs, resolve requests promptly, and close sincerely. Includes cues for emotional engagement and Ritz-Kids check-in readiness.
by Rizwan Ahmed, from the Community
Downloads: 20+
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Front Desk Arrival Phase Checklist

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Hotel Front Desk Check-In Checklist

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