Use this RCR Check-In checklist to uphold hotel front desk standards from arrival to key handover. Verify loyalty program handling, meet the 8-minute check-in target, provide clear club level instructions, assign the correct room type, and present keys per brand standards. Ensure room numbers are shared discreetly, minimize delays, and facilitate luggage assistance. Guide agents to deliver a warm greeting, maintain professional posture and grooming, use guest names, anticipate needs, resolve requests promptly, and close sincerely. Includes cues for emotional engagement and Ritz-Kids check-in readiness.
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