This RCR hotel front desk check-out checklist helps teams deliver a consistent, five-minute checkout experience. It guides agents to greet warmly, verify loyalty membership, offer luggage and transport assistance, email folios, use the guests name, and provide a fond farewell. It reinforces three steps of service, professional appearance, attentive listening, and proactive problem resolution to enhance emotional engagement at departure.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.