Template

Ritz-Carlton Front Office Check-In Standards

by Victoria Raeburn, from the Community

30+

This checklist outlines Ritz-Carlton front office check-in standards to deliver a warm, efficient, and branded arrival. It covers guest acknowledgment, situational greetings, use of guest names, verification of stay details, room type confirmation, upsell offers, rewards enrollment, and discreet key handling. It includes guidance for special requests, paperless registration, club level explanations and amenities, and timing goals to minimize wait. The checklist also addresses Ritz-Kids engagement, escort introductions, luggage assistance, and a professional closing to ensure a consistent, luxury guest experience.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Ritz-Carlton Front Office Check-In Standards

About author

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