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Ritz-Carlton BSA Room Reservations Audit

by Ritz-Carlton Fort Lauderdale, from the Community

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This Ritz-Carlton Fort Lauderdale BSA checklist evaluates the room reservations experience from greeting to farewell. It covers call etiquette, hold procedures, needs discovery, rate and room presentation, upsell to Club or Suite, disclosure of fees and policies, property features, rewards enrollment, confirmation and delivery, and cancellation and booking rules to ensure brand standards compliance.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.