Template

Room Reservations BSA Checklist for Ritz Carlton

by Victoria Raeburn, from the Community

20+

This room reservations BSA checklist guides reservation agents through a complete luxury hotel booking call. It covers warm greeting and identification, permissioned holds with time limits, discovery of stay dates and purpose, explanation of room types, packages, and inclusions, and thoughtful upselling to club rooms or suites. Agents confirm guest details and preferences, outline property features, dining and in room dining, fees, and policies, and provide confirmation numbers and follow up by email or fax. The process ends with appreciation and a sincere closing to ensure a seamless guest experience.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Ritz-Carlton BSA Room Reservations Audit
This Ritz-Carlton Fort Lauderdale BSA checklist evaluates the room reservations experience from greeting to farewell. It covers call etiquette, hold procedures, needs discovery, rate and room presentation, upsell to Club or Suite, disclosure of fees and policies, property features, rewards enrollment, confirmation and delivery, and cancellation and booking rules to ensure brand standards compliance.
by Ritz-Carlton Fort Lauderdale, from the Community
Downloads: 0
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Template
In-Room Dining Service Checklist Ritz-Carlton BSA
This in-room dining service checklist aligns with Ritz-Carlton BSA standards. It covers phone etiquette, quoting delivery times, warm greetings, using guest names, order verification, wine service steps, accuracy of checks, tray setup and cleanliness, food presentation and temperature, childrens menu and healthy options, and timely tray removal to ensure a consistent, memorable guest experience.
by Victoria Raeburn, from the Community
Downloads: 30+
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Template
Reservations Call Quality Checklist
Use this reservations quality checklist to audit hotel and restaurant booking calls end to end. Items cover phone etiquette, warm greetings and farewells, using the guest name, effective questioning, rate quoting and inclusions, upselling to rooms or suites, fees and policies, confirmations, pre-arrival emails, follow-ups within 24 hours, and overall service experience.
by Rizwan Ahmed, from the Community
Downloads: 10+
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Template
Reservations Experience Audit Checklist
Use this audit checklist to evaluate hotel reservations call handling and guest experience. Items cover call pickup speed and greeting, correct hotel identification, agent introduction, needs discovery, loyalty recognition and first time guest messaging, room category presentation and top-down selling, transparent rates and taxes, cancellation and no show policy, closing and recap, collection of contact details and preferences, ETA and check-in and check-out times, offers of add-on services, payment guarantee, objection handling and alternatives, confirmation and follow-up, plus professionalism, communication, and active listening.
by Mona Sayfieva, from the Community
Downloads: 0
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Room Reservations BSA Checklist for Ritz Carlton

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