Template

IRD BSA Audit Checklist

by Ali Burns, from the Community

20+

This IRD BSA audit checklist helps hotels and hospitality teams evaluate in room dining against brand standards. It guides evaluators through key service touchpoints including telephone etiquette, warm greeting, verification of guest details, accurate order taking with an estimated delivery time, and professional conversation. It assesses menu and wine knowledge, appropriate use of the guest name, offers of further assistance, and a warm closing. Use this template to identify service gaps and ensure a consistent guest experience across room service operations.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
In-Room Dining Service Audit Checklist
This in-room dining service checklist helps hotels audit every step of the guest experience, from telephone order-taking to delivery and tray pickup. It covers server etiquette, timing, uniform and grooming, room entry procedures, table setup, wine presentation, and closing. It also includes minibar and coffee setup checks, brand standards, and 24/7 offering compliance. Use it to standardize procedures, boost guest satisfaction, and ensure consistent food and beverage quality.
by Gustavo Movilla, from the Community
Downloads: 0
Get
Template
In-Room Dining Service Checklist Ritz-Carlton BSA
This in-room dining service checklist aligns with Ritz-Carlton BSA standards. It covers phone etiquette, quoting delivery times, warm greetings, using guest names, order verification, wine service steps, accuracy of checks, tray setup and cleanliness, food presentation and temperature, childrens menu and healthy options, and timely tray removal to ensure a consistent, memorable guest experience.
by Victoria Raeburn, from the Community
Downloads: 30+
Get
Template
MHR BSA Concierge Audit Checklist
This hotel concierge audit checklist helps evaluate guest service standards for hosts and concierge teams. Assess the welcome and greeting, professional appearance and uniform, knowledge of hotel offerings and the local area, ability to build a personal connection, responsiveness to guest cues, use of guest names when known, offers of further assistance, and a warm, appreciative closing. Use it to maintain consistent hospitality quality and align with MHR BSA expectations across guest interactions.
by Vanessa Viviano, from the Community
Downloads: 10+
Get
Template
In-Room Dining Service Audit - Short Form
This short in-room dining service audit helps hotel teams evaluate every step of the guest experience. It covers telephone etiquette and warm greetings, accurate order taking with timing quotes and upselling, and on-time delivery expectations. Use it to verify professional presentation, table and tray setup, proper accompaniments and service items, and accurate check presentation with tray pickup instructions. Assess food quality, portioning, temperature, and preparation to request. Confirm guest name usage, warm closures, proactive service recovery, and positive emotional engagement aligned with Ritz-Carlton standards.
by Orion Pritchett, from the Community
Downloads: 0
Get

IRD BSA Audit Checklist

About author

You might also like

In-Room Dining Service Audit Checklist

In-Room Dining Service Checklist Ritz-Carlton BSA

MHR BSA Concierge Audit Checklist

In-Room Dining Service Audit - Short Form

You might also like

In-Room Dining Service Audit Checklist

In-Room Dining Service Checklist Ritz-Carlton BSA

MHR BSA Concierge Audit Checklist

In-Room Dining Service Audit - Short Form