Template

MHR BSA Concierge Audit Checklist

by Vanessa Viviano, from the Community

10+

This hotel concierge audit checklist helps evaluate guest service standards for hosts and concierge teams. Assess the welcome and greeting, professional appearance and uniform, knowledge of hotel offerings and the local area, ability to build a personal connection, responsiveness to guest cues, use of guest names when known, offers of further assistance, and a warm, appreciative closing. Use it to maintain consistent hospitality quality and align with MHR BSA expectations across guest interactions.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
MHR BSA Check-in Audit
This MHR BSA Check-in Audit template helps hotels assess front-desk performance during guest arrival. Review host appearance and professionalism, acknowledgment in queues, warm greetings, eye contact and posture, payment verification, error-free and timely check-in, and proper key and room assignment. It also evaluates the creation of personal connections, responsiveness to guest cues, offers of further assistance, and a sincere closing to ensure an experience that meets expectations without negative detractors.
by Vanessa Viviano, from the Community
Downloads: 20+
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Template
Concierge Service Quality Checklist
This hotel concierge request checklist helps evaluate guest interactions and service delivery across the concierge function. It covers phone and digital response times, proper greetings, hold etiquette, clear and calm communication, use of guest names, and personalized recommendations. It assesses cross-department coordination, knowledge of hotel offerings, and the ability to provide directions and transportation options, including green mobility. Appearance and professionalism standards are included, alongside SLAs for in-house and pre-arrival requests. Use this template to audit service quality, identify training needs, and elevate guest experience.
by Crisdean Porciani, from the Community
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Template
Concierge ER Service Checklist
This Concierge ER checklist helps hotels evaluate concierge performance and guest experience. It covers greeting and first impressions, grooming and uniform standards, prompt assistance and 24/7 availability, local knowledge and tailored recommendations, promoting on property outlets, reservation and ticketing support, accurate confirmations, and personalized, anticipatory service. It reinforces professional conduct, use of guest names, proactive additional assistance, warm closings, and meeting expectations without detractors.
by Irina Vladu, from the Community
Downloads: 0
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Template
IRD BSA Audit Checklist
This IRD BSA audit checklist helps hotels and hospitality teams evaluate in room dining against brand standards. It guides evaluators through key service touchpoints including telephone etiquette, warm greeting, verification of guest details, accurate order taking with an estimated delivery time, and professional conversation. It assesses menu and wine knowledge, appropriate use of the guest name, offers of further assistance, and a warm closing. Use this template to identify service gaps and ensure a consistent guest experience across room service operations.
by Ali Burns, from the Community
Downloads: 20+
Get

MHR BSA Check-in Audit

This MHR BSA Check-in Audit template helps hotels assess front-desk performance during guest arrival. Review host appearance and professionalism, acknowledgment in queues, warm greetings, eye contact and posture, payment verification, error-free and timely check-in, and proper key and room assignment. It also evaluates the creation of personal connections, responsiveness to guest cues, offers of further assistance, and a sincere closing to ensure an experience that meets expectations without negative detractors.

by Vanessa Viviano, from the Community

20+

Get

Template

Concierge Service Quality Checklist

This hotel concierge request checklist helps evaluate guest interactions and service delivery across the concierge function. It covers phone and digital response times, proper greetings, hold etiquette, clear and calm communication, use of guest names, and personalized recommendations. It assesses cross-department coordination, knowledge of hotel offerings, and the ability to provide directions and transportation options, including green mobility. Appearance and professionalism standards are included, alongside SLAs for in-house and pre-arrival requests. Use this template to audit service quality, identify training needs, and elevate guest experience.

by Crisdean Porciani, from the Community

10+

Get

Template

Concierge ER Service Checklist

This Concierge ER checklist helps hotels evaluate concierge performance and guest experience. It covers greeting and first impressions, grooming and uniform standards, prompt assistance and 24/7 availability, local knowledge and tailored recommendations, promoting on property outlets, reservation and ticketing support, accurate confirmations, and personalized, anticipatory service. It reinforces professional conduct, use of guest names, proactive additional assistance, warm closings, and meeting expectations without detractors.

by Irina Vladu, from the Community

Get

Template

IRD BSA Audit Checklist

This IRD BSA audit checklist helps hotels and hospitality teams evaluate in room dining against brand standards. It guides evaluators through key service touchpoints including telephone etiquette, warm greeting, verification of guest details, accurate order taking with an estimated delivery time, and professional conversation. It assesses menu and wine knowledge, appropriate use of the guest name, offers of further assistance, and a warm closing. Use this template to identify service gaps and ensure a consistent guest experience across room service operations.

by Ali Burns, from the Community

20+

Get

MHR BSA Concierge Audit Checklist

About author

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MHR BSA Check-in Audit

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MHR BSA Check-in Audit

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