This Concierge ER checklist helps hotels evaluate concierge performance and guest experience. It covers greeting and first impressions, grooming and uniform standards, prompt assistance and 24/7 availability, local knowledge and tailored recommendations, promoting on property outlets, reservation and ticketing support, accurate confirmations, and personalized, anticipatory service. It reinforces professional conduct, use of guest names, proactive additional assistance, warm closings, and meeting expectations without detractors.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.