Template

Room Service ER Checklist

by Irina Vladu, from the Community

This Room Service ER checklist supports hotel teams in delivering consistent in room dining service. It covers 24 hour availability, accurate order taking, menu knowledge, gratuity disclosure where applicable, and upselling. It sets timing standards for breakfast and other orders, plus accurate delivery quotes. It outlines delivery etiquette including greeting, posture, grooming, and professional conduct, correct room entry, creating a dining ambiance, and complete orders with proper accompaniments and service items. It details table setup standards, optional wine service steps, food and beverage quality, correct check presentation, and clear tray pickup instructions. It also emphasizes guest experience behaviors such as using the guest name, proactive assistance, warm closings, problem ownership and quick resolution, personalized and anticipatory service, and avoiding jargon.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Ritz-Carlton In-Room Dining Service Checklist
This in-room dining checklist helps hotel teams assess every step of the guest experience, from telephone etiquette and order taking to timely delivery and presentation. It covers menu knowledge, upselling, quoting and meeting delivery times, gratuity disclosure, proper room entry, creating dining ambiance, order completeness, tray pick up communication, and check presentation. Standards include food quality and temperature, children's menu requirements, and service behaviors aligned with the Three Steps of Service, with an emphasis on warm welcomes, use of guest names, and sincere closings.
by Rizwan Ahmed, from the Community
Downloads: 10+
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Template
In-Room Dining Service Audit - Short Form
This short in-room dining service audit helps hotel teams evaluate every step of the guest experience. It covers telephone etiquette and warm greetings, accurate order taking with timing quotes and upselling, and on-time delivery expectations. Use it to verify professional presentation, table and tray setup, proper accompaniments and service items, and accurate check presentation with tray pickup instructions. Assess food quality, portioning, temperature, and preparation to request. Confirm guest name usage, warm closures, proactive service recovery, and positive emotional engagement aligned with Ritz-Carlton standards.
by Orion Pritchett, from the Community
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Template
In Room Dining Audit for W Hotels
This in room dining audit template is designed for hotel food and beverage teams to evaluate service quality against W Hotels standards. It covers end to end guest interactions, including telephone etiquette and greeting scripts, correct use of guest names, accurate order taking, thoughtful upselling, and quoting delivery times. Delivery procedures review punctuality, room entry protocol, ambiance setup, table readiness, and completeness and accuracy of orders. Food and beverage criteria assess presentation, portioning, temperature, and taste. Service steps include wine presentation, check presentation, tray pickup instructions, and 24 7 availability. The checklist also guides service recovery and emotional engagement, ensuring warm, professional, brand aligned experiences throughout.
by Daryl Roberts, from the Community
Downloads: 10+
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Template
In-Room Dining Service Audit Checklist
This in-room dining service checklist helps hotels audit every step of the guest experience, from telephone order-taking to delivery and tray pickup. It covers server etiquette, timing, uniform and grooming, room entry procedures, table setup, wine presentation, and closing. It also includes minibar and coffee setup checks, brand standards, and 24/7 offering compliance. Use it to standardize procedures, boost guest satisfaction, and ensure consistent food and beverage quality.
by Gustavo Movilla, from the Community
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Room Service ER Checklist

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Ritz-Carlton In-Room Dining Service Checklist

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