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2018 Ritz-Carlton BSA: Lobby Concierge Checklist

by Victoria Raeburn, from the Community

Downloads: 20+
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This checklist supports the 2018 Ritz-Carlton Brand Standards Audit for Lobby Concierge. It details service expectations including timely greetings and callbacks, 24/7 availability, neat and discreet desk presentation, and professional printed materials. It guides personalized recommendations, in-house outlet promotion, reservations handling, and proactive service to anticipate guest needs. It also outlines courteous language, polite denials with alternatives, offering confirmations and directions, and warm closings to strengthen guest engagement and satisfaction.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Ritz-Carlton Lobby Concierge Checklist 2018 BSA | Free Template