Ritz-Carlton Lobby Standards BSA Checklist (2018)
by Victoria Raeburn, from the Community
This checklist supports the Ritz-Carlton Brand Standards Audit for lobby operations. It covers front desk presentation and privacy, artwork placement, food and beverage offerings, organization, staff communication tools, Ritz-Kids check-in and in-room amenities for young children, consent for photographing minors, complimentary lobby coffee hours, fresh flowers and plants, newspaper availability and delivery, concierge desk staffing and presentation, a joggers' station with water, maps and towels, and guest-access wireless printing. Use this to consistently assess compliance and elevate guest experience across properties.
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