This hotel concierge request checklist helps evaluate guest interactions and service delivery across the concierge function. It covers phone and digital response times, proper greetings, hold etiquette, clear and calm communication, use of guest names, and personalized recommendations. It assesses cross-department coordination, knowledge of hotel offerings, and the ability to provide directions and transportation options, including green mobility. Appearance and professionalism standards are included, alongside SLAs for in-house and pre-arrival requests. Use this template to audit service quality, identify training needs, and elevate guest experience.
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