Template

Hotel Public Areas Inspection Checklist

by Mette Kiers, from the Community

Use this hotel public areas inspection checklist to evaluate guest interactions, phone etiquette, service efficiency, and cross-department communication. Assess staff appearance, uniforms, professionalism, and personalization, along with lobby comfort, seating, and privacy. Verify cleanliness, maintenance standards, WiFi reliability, landscaping quality, transport condition, and overall security. Ideal for hotels and resorts aiming to elevate service quality and guest experience.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Public Areas Standards Checklist
Evaluate the quality and upkeep of hotel public spaces with this comprehensive checklist. Review guest service etiquette, staff appearance and uniforms, lobby comfort, privacy and seating, cross-department communication, and response times. Check cleanliness and maintenance standards across lobbies and grounds, including notable design, landscaping, and security. Confirm reliable public Wi-Fi, transportation condition, and overall sense of safety. Use this tool to benchmark against five-star expectations and display a commitment to responsible hospitality.
by Mette Kiers, from the Community
Downloads: 0
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Template
Forbes Internal Audit - Public Areas
This Forbes-style internal audit checklist helps hospitality teams evaluate hotel public areas against five-star standards. It covers guest-facing service behaviors, communication etiquette, uniform presentation, and professional conduct. Physical environment criteria include design quality, cleanliness, maintenance, landscaping, seating comfort and privacy, reliable public Wi-Fi, and transportation vehicle condition. The checklist also emphasizes swift issue resolution, cross-department communication, strong security presence, and consistent delivery of gracious, personalized service to elevate guest experience.
by Evgeniya Kryukova, from the Community
Downloads: 10+
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Template
Hotel Service Standards Checklist
Use this comprehensive hotel service standards checklist to evaluate every guest touchpoint across the stay. Assess reservations, arrival and departure, concierge and laundry requests, housekeeping daily and evening service, fitness and public areas, and food and beverage including restaurant, bar and in-room dining. Score staff professionalism, communication, personalization, timing, cleanliness, amenities and presentation to deliver consistent five-star experiences and elevate luxury hotel operations.
by Bruna Vale, from the Community
Downloads: 0
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Template
Concierge Service Quality Checklist
This hotel concierge request checklist helps evaluate guest interactions and service delivery across the concierge function. It covers phone and digital response times, proper greetings, hold etiquette, clear and calm communication, use of guest names, and personalized recommendations. It assesses cross-department coordination, knowledge of hotel offerings, and the ability to provide directions and transportation options, including green mobility. Appearance and professionalism standards are included, alongside SLAs for in-house and pre-arrival requests. Use this template to audit service quality, identify training needs, and elevate guest experience.
by Crisdean Porciani, from the Community
Downloads: 10+
Get

Hotel Public Areas Standards Checklist

Evaluate the quality and upkeep of hotel public spaces with this comprehensive checklist. Review guest service etiquette, staff appearance and uniforms, lobby comfort, privacy and seating, cross-department communication, and response times. Check cleanliness and maintenance standards across lobbies and grounds, including notable design, landscaping, and security. Confirm reliable public Wi-Fi, transportation condition, and overall sense of safety. Use this tool to benchmark against five-star expectations and display a commitment to responsible hospitality.

by Mette Kiers, from the Community

Get

Template

Forbes Internal Audit - Public Areas

This Forbes-style internal audit checklist helps hospitality teams evaluate hotel public areas against five-star standards. It covers guest-facing service behaviors, communication etiquette, uniform presentation, and professional conduct. Physical environment criteria include design quality, cleanliness, maintenance, landscaping, seating comfort and privacy, reliable public Wi-Fi, and transportation vehicle condition. The checklist also emphasizes swift issue resolution, cross-department communication, strong security presence, and consistent delivery of gracious, personalized service to elevate guest experience.

by Evgeniya Kryukova, from the Community

10+

Get

Template

Hotel Service Standards Checklist

Use this comprehensive hotel service standards checklist to evaluate every guest touchpoint across the stay. Assess reservations, arrival and departure, concierge and laundry requests, housekeeping daily and evening service, fitness and public areas, and food and beverage including restaurant, bar and in-room dining. Score staff professionalism, communication, personalization, timing, cleanliness, amenities and presentation to deliver consistent five-star experiences and elevate luxury hotel operations.

by Bruna Vale, from the Community

Get

Template

Concierge Service Quality Checklist

This hotel concierge request checklist helps evaluate guest interactions and service delivery across the concierge function. It covers phone and digital response times, proper greetings, hold etiquette, clear and calm communication, use of guest names, and personalized recommendations. It assesses cross-department coordination, knowledge of hotel offerings, and the ability to provide directions and transportation options, including green mobility. Appearance and professionalism standards are included, alongside SLAs for in-house and pre-arrival requests. Use this template to audit service quality, identify training needs, and elevate guest experience.

by Crisdean Porciani, from the Community

10+

Get

Hotel Public Areas Inspection Checklist

About author

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Hotel Public Areas Standards Checklist

Forbes Internal Audit - Public Areas

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Hotel Public Areas Standards Checklist

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