Evaluate the quality and upkeep of hotel public spaces with this comprehensive checklist. Review guest service etiquette, staff appearance and uniforms, lobby comfort, privacy and seating, cross-department communication, and response times. Check cleanliness and maintenance standards across lobbies and grounds, including notable design, landscaping, and security. Confirm reliable public Wi-Fi, transportation condition, and overall sense of safety. Use this tool to benchmark against five-star expectations and display a commitment to responsible hospitality.
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