Template

MHR BSA Check-in Audit

by Vanessa Viviano, from the Community

20+

This MHR BSA Check-in Audit template helps hotels assess front-desk performance during guest arrival. Review host appearance and professionalism, acknowledgment in queues, warm greetings, eye contact and posture, payment verification, error-free and timely check-in, and proper key and room assignment. It also evaluates the creation of personal connections, responsiveness to guest cues, offers of further assistance, and a sincere closing to ensure an experience that meets expectations without negative detractors.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
MHR BSA Concierge Audit Checklist
This hotel concierge audit checklist helps evaluate guest service standards for hosts and concierge teams. Assess the welcome and greeting, professional appearance and uniform, knowledge of hotel offerings and the local area, ability to build a personal connection, responsiveness to guest cues, use of guest names when known, offers of further assistance, and a warm, appreciative closing. Use it to maintain consistent hospitality quality and align with MHR BSA expectations across guest interactions.
by Vanessa Viviano, from the Community
Downloads: 10+
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Template
Hotel Check-in and Arrival Audit Checklist
Evaluate hotel arrival standards with a structured check-in audit covering mobile check-in, lobby ambassador presence, warm greeting, room type and benefits review, number of keys, two-handed key delivery, payment execution, luggage assistance and escort, timely error-free check-in, local knowledge, clear directions, posture and grooming, name tag compliance, discreet room number sharing, guest name usage, proactive service, problem ownership, and sincere closing. Includes mobile check-in signage and service cues to ensure a welcoming, efficient experience.
by Ali Burns, from the Community
Downloads: 10+
Get
Template
IRD BSA Audit Checklist
This IRD BSA audit checklist helps hotels and hospitality teams evaluate in room dining against brand standards. It guides evaluators through key service touchpoints including telephone etiquette, warm greeting, verification of guest details, accurate order taking with an estimated delivery time, and professional conversation. It assesses menu and wine knowledge, appropriate use of the guest name, offers of further assistance, and a warm closing. Use this template to identify service gaps and ensure a consistent guest experience across room service operations.
by Ali Burns, from the Community
Downloads: 20+
Get
Template
Arrival Service Audit
This arrival service audit template helps hotel teams evaluate front desk performance from first greeting to farewell. Assess use of the greet zone, eye contact and guest name usage, verification of nights and room type, recognition of loyalty members, clear review of amenities, professional key presentation and directions, offers of further assistance, and a warm, sincere closing. Use this checklist to standardize guest arrival and elevate service quality.
by Avonlea Zimmerlie, from the Community
Downloads: 10+
Get

MHR BSA Concierge Audit Checklist

This hotel concierge audit checklist helps evaluate guest service standards for hosts and concierge teams. Assess the welcome and greeting, professional appearance and uniform, knowledge of hotel offerings and the local area, ability to build a personal connection, responsiveness to guest cues, use of guest names when known, offers of further assistance, and a warm, appreciative closing. Use it to maintain consistent hospitality quality and align with MHR BSA expectations across guest interactions.

by Vanessa Viviano, from the Community

10+

Get

Template

Hotel Check-in and Arrival Audit Checklist

Evaluate hotel arrival standards with a structured check-in audit covering mobile check-in, lobby ambassador presence, warm greeting, room type and benefits review, number of keys, two-handed key delivery, payment execution, luggage assistance and escort, timely error-free check-in, local knowledge, clear directions, posture and grooming, name tag compliance, discreet room number sharing, guest name usage, proactive service, problem ownership, and sincere closing. Includes mobile check-in signage and service cues to ensure a welcoming, efficient experience.

by Ali Burns, from the Community

10+

Get

Template

IRD BSA Audit Checklist

This IRD BSA audit checklist helps hotels and hospitality teams evaluate in room dining against brand standards. It guides evaluators through key service touchpoints including telephone etiquette, warm greeting, verification of guest details, accurate order taking with an estimated delivery time, and professional conversation. It assesses menu and wine knowledge, appropriate use of the guest name, offers of further assistance, and a warm closing. Use this template to identify service gaps and ensure a consistent guest experience across room service operations.

by Ali Burns, from the Community

20+

Get

Template

Arrival Service Audit

This arrival service audit template helps hotel teams evaluate front desk performance from first greeting to farewell. Assess use of the greet zone, eye contact and guest name usage, verification of nights and room type, recognition of loyalty members, clear review of amenities, professional key presentation and directions, offers of further assistance, and a warm, sincere closing. Use this checklist to standardize guest arrival and elevate service quality.

by Avonlea Zimmerlie, from the Community

10+

Get

MHR BSA Check-in Audit

About author

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MHR BSA Concierge Audit Checklist

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