Evaluate hotel arrival standards with a structured check-in audit covering mobile check-in, lobby ambassador presence, warm greeting, room type and benefits review, number of keys, two-handed key delivery, payment execution, luggage assistance and escort, timely error-free check-in, local knowledge, clear directions, posture and grooming, name tag compliance, discreet room number sharing, guest name usage, proactive service, problem ownership, and sincere closing. Includes mobile check-in signage and service cues to ensure a welcoming, efficient experience.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.