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MIAAP Front Office Check-in Audit 2019

by MIAAP Leaders, from the Community

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This hotel front office audit template helps assess the guest check-in experience against brand standards. It covers greeting etiquette and the 15-5 rule, posture, grooming and uniform, loyalty status recognition and email confirmation, mobile check-in handling, payment review, discreet room number communication, key delivery and elevator directions, use of a welcome brochure and amenities, use of the guest name and personal connection, parking and key programming, departure time and late checkout offers, service cues, and a warm closing. Use it to coach teams and track compliance.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.