Template

MIAMB 2018 Front Office Audit Checklist

by Andres Banus, from the Community

10+

This MIAMB 2018 Front Office Audit V2 checklist helps hotel teams evaluate the check in experience against brand standards. It covers greeting and acknowledgment, posture and professionalism, loyalty recognition, mobile check in handling, payment review, discreet room assignment, key packet and directions, use of welcome materials, personalized interaction, cue responsiveness, departure time and late checkout, and clear closing. Use it to spot gaps, document findings, and guide consistent, guest centric service improvements.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
MIAMB 2018 Front Office Elite Audit
This MIAMB 2018 Front Office Elite Audit helps hotels evaluate the check in experience against brand standards and elite loyalty expectations. Assess welcome, posture and eye contact, name use, Marriott Rewards recognition, email confirmation, mobile check in handling, gift and enhancement offers, discreet room number delivery, brochure use, departure time, late checkout, and overall speed and accuracy.
by Andres Banus, from the Community
Downloads: 0
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Template
MIAAP Front Office Check-in Audit 2019
This hotel front office audit template helps assess the guest check-in experience against brand standards. It covers greeting etiquette and the 15-5 rule, posture, grooming and uniform, loyalty status recognition and email confirmation, mobile check-in handling, payment review, discreet room number communication, key delivery and elevator directions, use of a welcome brochure and amenities, use of the guest name and personal connection, parking and key programming, departure time and late checkout offers, service cues, and a warm closing. Use it to coach teams and track compliance.
by MIAAP Leaders, from the Community
Downloads: 0
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Template
Hotel Front Desk Check-In Checklist
This hotel front desk check-in checklist helps teams deliver consistent, guest focused arrivals. It covers acknowledging guests in line, welcoming mobile check in users, confirming room type and payment, recognizing loyalty program tiers, offering upgrades and confirming late checkout where applicable. It guides discreet room number delivery, key and key packet preparation, and luggage assistance. It sets expectations for check in duration, branded collateral, professional conduct, service language, and proactive help. It also outlines owning guest issues, resolving requests quickly, and providing personalized, anticipatory service to create a positive emotional experience.
by Irina Vladu, from the Community
Downloads: 0
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Template
Front Desk and Check-In Audit Checklist
This hotel front desk and check-in audit checklist helps evaluate guest arrival and service standards across the front desk, bell service, and loyalty welcome experience. Use it to confirm greeting quality, name use, ID and profile verification, room type assignment, upgrades, and late checkout benefits. Capture concierge or lounge hours, key packet presentation, and information shared about hotel services. Assess assistance with luggage, personalization based on stay purpose and preferences, and green choice housekeeping options. Document bell service interactions and timely delivery of any arrival gifts.
by Nancy Beckley, from the Community
Downloads: 80+
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MIAMB 2018 Front Office Elite Audit

This MIAMB 2018 Front Office Elite Audit helps hotels evaluate the check in experience against brand standards and elite loyalty expectations. Assess welcome, posture and eye contact, name use, Marriott Rewards recognition, email confirmation, mobile check in handling, gift and enhancement offers, discreet room number delivery, brochure use, departure time, late checkout, and overall speed and accuracy.

by Andres Banus, from the Community

Get

Template

MIAAP Front Office Check-in Audit 2019

This hotel front office audit template helps assess the guest check-in experience against brand standards. It covers greeting etiquette and the 15-5 rule, posture, grooming and uniform, loyalty status recognition and email confirmation, mobile check-in handling, payment review, discreet room number communication, key delivery and elevator directions, use of a welcome brochure and amenities, use of the guest name and personal connection, parking and key programming, departure time and late checkout offers, service cues, and a warm closing. Use it to coach teams and track compliance.

by MIAAP Leaders, from the Community

Get

Template

Hotel Front Desk Check-In Checklist

This hotel front desk check-in checklist helps teams deliver consistent, guest focused arrivals. It covers acknowledging guests in line, welcoming mobile check in users, confirming room type and payment, recognizing loyalty program tiers, offering upgrades and confirming late checkout where applicable. It guides discreet room number delivery, key and key packet preparation, and luggage assistance. It sets expectations for check in duration, branded collateral, professional conduct, service language, and proactive help. It also outlines owning guest issues, resolving requests quickly, and providing personalized, anticipatory service to create a positive emotional experience.

by Irina Vladu, from the Community

Get

Template

Front Desk and Check-In Audit Checklist

This hotel front desk and check-in audit checklist helps evaluate guest arrival and service standards across the front desk, bell service, and loyalty welcome experience. Use it to confirm greeting quality, name use, ID and profile verification, room type assignment, upgrades, and late checkout benefits. Capture concierge or lounge hours, key packet presentation, and information shared about hotel services. Assess assistance with luggage, personalization based on stay purpose and preferences, and green choice housekeeping options. Document bell service interactions and timely delivery of any arrival gifts.

by Nancy Beckley, from the Community

80+

Get

MIAMB 2018 Front Office Audit Checklist

About author

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Front Desk and Check-In Audit Checklist

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MIAMB 2018 Front Office Elite Audit

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