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Front Entrance and Lobby Arrival Audit

by Vanessa Viviano, from the Community

Downloads: 20+
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Use this audit checklist to assess the hotel front entrance and lobby arrival experience against brand standards. Review host presence during peak times, leadership visibility, warm greeting, posture, grooming, and uniform. Confirm guests are directed to reception, addressed by name when known, offered further assistance, and thanked. Inspect exterior cleanliness and condition, logo flag compliance, and guest-facing walk-off mats for current branding. Capture issues that impact the overall arrival experience and guest satisfaction.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.