Sheraton Front Office Standards Checklist

This Sheraton front office checklist helps teams meet brand standards across the arrival and check-in experience. It covers lobby greeting etiquette, uniform and name tag compliance, using guest names, offering assistance, and closing interactions warmly. Operational checks include business services in the lobby (workstations, peripherals, screensaver, and printing), public recycling availability, lighting transitions from day to night, and cleanliness and condition of entries, floors, walls, furniture, and decor. Safety readiness includes AED presence in required areas and maintenance logging. Use this guide to ensure a consistent, efficient, and guest-focused experience.