Template

Front Office Operations Checklist

by Nitesh Yadav, from the Community

This hotel front office operations checklist helps reception teams deliver a smooth guest experience across all shifts. It covers pre shift preparation, guest check in and reception duties, coordination with housekeeping and food and beverage, administrative tasks, guest services, and guest check out. It also includes daily responsibilities such as lobby upkeep, lost and found, and handling inquiries and complaints, plus night audit steps for revenue verification and reporting. Use it to standardize handovers, log incidents and maintenance issues, and maintain accurate records.

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About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
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Hotel Operations Audit Checklist
This hotel operations audit template helps managers assess and improve performance across every department. Use it to review brand identity and standards, staff management and training, general operational controls, and guest ledger accuracy. Evaluate restaurant service, cleanliness, table settings, and revenue controls, as well as kitchen hygiene, food safety compliance, equipment maintenance, and waste control. Cover banqueting and conferencing readiness, housekeeping in rooms and public areas, preventive maintenance programs, and adherence to health and safety. Track the guest journey and front office efficiency from check in to check out. Monitor profit drivers including inventory, utilities, cost of sales, labor management, and financial reporting. Log follow up actions in iAuditor and document findings to drive continuous improvement and guest satisfaction.
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WHS Inspection Checklist for Guest Services
This WHS inspection checklist supports guest services and administration teams across hotel lobby, reception, and office areas. It covers health and safety systems, incident reporting, crisis planning, slips, trips and falls, emergency equipment, evacuation signage, housekeeping, and electrical safety including test and tag. It also includes hazardous substances and SDS checks, ergonomics, PPE and signage, visitor management and key security, manual handling risk controls, first aid and AED readiness, and lighting. Use it to identify hazards and track corrective actions.
by Neil Dorward, from the Community
Downloads: 10+
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Front Office Operations Checklist

With SafetyCulture you can

Digitize team workflows

Reduce manual errors

Create and share inspection reports

About author

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Night Porter Checklist

Guest Experience and Quality Manager Checklist

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WHS Inspection Checklist for Guest Services

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Night Porter Checklist

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