Template

Front Office Operations Checklist

by Nitesh Yadav, from the Community

This hotel front office operations checklist helps reception teams deliver a smooth guest experience across all shifts. It covers pre shift preparation, guest check in and reception duties, coordination with housekeeping and food and beverage, administrative tasks, guest services, and guest check out. It also includes daily responsibilities such as lobby upkeep, lost and found, and handling inquiries and complaints, plus night audit steps for revenue verification and reporting. Use it to standardize handovers, log incidents and maintenance issues, and maintain accurate records.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Night Porter Checklist
This Night Porter Checklist helps hotel teams standardize night shift duties for safety, cleanliness, and guest satisfaction. It covers start-of-shift handovers, fire panel checks, securing doors and passageways, and routine inspections of public toilets and areas. Tasks include cleaning and sanitizing reception, cafe, bar, breakfast area, and restaurant spaces, restocking supplies, and preparing equipment for morning service. It also guides security rounds, guest assistance, and accurate logging to ensure smooth handovers to the day team. Use this checklist to improve consistency, compliance, and operational readiness across hotel night operations.
by Zak Robb-Gillan, from the Community
Downloads: 20+
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Template
Guest Experience and Quality Manager Checklist
This customizable checklist helps hotel Guest Experience and Quality Managers standardize daily operations and audits. Cover daily briefings, property inspections, reception check-in and check-out standards, housekeeping and apartment hygiene, laundry, signage and QR compliance, PMS access, guest feedback, complaint handling and follow-ups, and reporting to leadership. Use it to monitor Hotelogix tickets, engage staff, and maintain brand standards across properties.
by Pushkar Raj, from the Community
Downloads: 10+
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Template
Hotel Operations Audit Checklist
This hotel operations audit template helps managers assess and improve performance across every department. Use it to review brand identity and standards, staff management and training, general operational controls, and guest ledger accuracy. Evaluate restaurant service, cleanliness, table settings, and revenue controls, as well as kitchen hygiene, food safety compliance, equipment maintenance, and waste control. Cover banqueting and conferencing readiness, housekeeping in rooms and public areas, preventive maintenance programs, and adherence to health and safety. Track the guest journey and front office efficiency from check in to check out. Monitor profit drivers including inventory, utilities, cost of sales, labor management, and financial reporting. Log follow up actions in iAuditor and document findings to drive continuous improvement and guest satisfaction.
by Hein Grobler, from the Community
Downloads: 10+
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Template
WHS Inspection Checklist for Guest Services
This WHS inspection checklist supports guest services and administration teams across hotel lobby, reception, and office areas. It covers health and safety systems, incident reporting, crisis planning, slips, trips and falls, emergency equipment, evacuation signage, housekeeping, and electrical safety including test and tag. It also includes hazardous substances and SDS checks, ergonomics, PPE and signage, visitor management and key security, manual handling risk controls, first aid and AED readiness, and lighting. Use it to identify hazards and track corrective actions.
by Neil Dorward, from the Community
Downloads: 10+
Get

Night Porter Checklist

This Night Porter Checklist helps hotel teams standardize night shift duties for safety, cleanliness, and guest satisfaction. It covers start-of-shift handovers, fire panel checks, securing doors and passageways, and routine inspections of public toilets and areas. Tasks include cleaning and sanitizing reception, cafe, bar, breakfast area, and restaurant spaces, restocking supplies, and preparing equipment for morning service. It also guides security rounds, guest assistance, and accurate logging to ensure smooth handovers to the day team. Use this checklist to improve consistency, compliance, and operational readiness across hotel night operations.

by Zak Robb-Gillan, from the Community

20+

Get

Template

Guest Experience and Quality Manager Checklist

This customizable checklist helps hotel Guest Experience and Quality Managers standardize daily operations and audits. Cover daily briefings, property inspections, reception check-in and check-out standards, housekeeping and apartment hygiene, laundry, signage and QR compliance, PMS access, guest feedback, complaint handling and follow-ups, and reporting to leadership. Use it to monitor Hotelogix tickets, engage staff, and maintain brand standards across properties.

by Pushkar Raj, from the Community

10+

Get

Template

Hotel Operations Audit Checklist

This hotel operations audit template helps managers assess and improve performance across every department. Use it to review brand identity and standards, staff management and training, general operational controls, and guest ledger accuracy. Evaluate restaurant service, cleanliness, table settings, and revenue controls, as well as kitchen hygiene, food safety compliance, equipment maintenance, and waste control. Cover banqueting and conferencing readiness, housekeeping in rooms and public areas, preventive maintenance programs, and adherence to health and safety. Track the guest journey and front office efficiency from check in to check out. Monitor profit drivers including inventory, utilities, cost of sales, labor management, and financial reporting. Log follow up actions in iAuditor and document findings to drive continuous improvement and guest satisfaction.

by Hein Grobler, from the Community

10+

Get

Template

WHS Inspection Checklist for Guest Services

This WHS inspection checklist supports guest services and administration teams across hotel lobby, reception, and office areas. It covers health and safety systems, incident reporting, crisis planning, slips, trips and falls, emergency equipment, evacuation signage, housekeeping, and electrical safety including test and tag. It also includes hazardous substances and SDS checks, ergonomics, PPE and signage, visitor management and key security, manual handling risk controls, first aid and AED readiness, and lighting. Use it to identify hazards and track corrective actions.

by Neil Dorward, from the Community

10+

Get

Front Office Operations Checklist

About author

You might also like

Night Porter Checklist

Guest Experience and Quality Manager Checklist

Hotel Operations Audit Checklist

WHS Inspection Checklist for Guest Services

You might also like

Night Porter Checklist

Guest Experience and Quality Manager Checklist

Hotel Operations Audit Checklist

WHS Inspection Checklist for Guest Services