Template

Guest Experience and Quality Manager Checklist

by Pushkar Raj, from the Community

10+

This customizable checklist helps hotel Guest Experience and Quality Managers standardize daily operations and audits. Cover daily briefings, property inspections, reception check-in and check-out standards, housekeeping and apartment hygiene, laundry, signage and QR compliance, PMS access, guest feedback, complaint handling and follow-ups, and reporting to leadership. Use it to monitor Hotelogix tickets, engage staff, and maintain brand standards across properties.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Operations Audit Checklist
This hotel operations audit template helps managers assess and improve performance across every department. Use it to review brand identity and standards, staff management and training, general operational controls, and guest ledger accuracy. Evaluate restaurant service, cleanliness, table settings, and revenue controls, as well as kitchen hygiene, food safety compliance, equipment maintenance, and waste control. Cover banqueting and conferencing readiness, housekeeping in rooms and public areas, preventive maintenance programs, and adherence to health and safety. Track the guest journey and front office efficiency from check in to check out. Monitor profit drivers including inventory, utilities, cost of sales, labor management, and financial reporting. Log follow up actions in iAuditor and document findings to drive continuous improvement and guest satisfaction.
by Hein Grobler, from the Community
Downloads: 10+
Get
Template
Hotel Overall Inspection Checklist
This hotel overall check template helps audit lobby, guest rooms, corridors, restaurants and bars, open kitchens, back of house, restrooms, spa, gym, pool, landscaping, and receiving areas. It covers cleanliness, safety and fire equipment, HVAC and lighting, signage, fixtures, and staff standards. Use it to standardize inspections, document issues with notes and photos, assign corrective actions, and maintain brand compliance and guest satisfaction across the property.
by Phuong Ly, from the Community
Downloads: 0
Get
Template
Exception Report Template
Project managers and supervisors can use this exception report template in order to document instances of work deviation, including the relevant factors and reasons why deviation was necessary. This exception report template includes fields for: 1. Planned start date and actual start date, and original versus adjusted due date. 2. Estimated current completion (percentage). 3. Details regarding current progress. 4. Information regarding the factors and reasons that necessitated work deviation. 5. Full name and signature of the project manager or responsible personnel
by SafetyCulture
Downloads: 70+
Get
Template
Hotel Mystery Shopper Checklist
This comprehensive Hotel Mystery Shopper Checklist is composed of 8 sections and can be a guide for the complete inspection of a hotel. Use this template to evaluate arrival and accommodation experience, the management, and the hotel bar and restaurant services. Provide ratings for each section and also enter notes for comments and recommendations.
by SafetyCulture
Downloads: 1,000+
Get

Hotel Operations Audit Checklist

This hotel operations audit template helps managers assess and improve performance across every department. Use it to review brand identity and standards, staff management and training, general operational controls, and guest ledger accuracy. Evaluate restaurant service, cleanliness, table settings, and revenue controls, as well as kitchen hygiene, food safety compliance, equipment maintenance, and waste control. Cover banqueting and conferencing readiness, housekeeping in rooms and public areas, preventive maintenance programs, and adherence to health and safety. Track the guest journey and front office efficiency from check in to check out. Monitor profit drivers including inventory, utilities, cost of sales, labor management, and financial reporting. Log follow up actions in iAuditor and document findings to drive continuous improvement and guest satisfaction.

by Hein Grobler, from the Community

10+

Get

Template

Hotel Overall Inspection Checklist

This hotel overall check template helps audit lobby, guest rooms, corridors, restaurants and bars, open kitchens, back of house, restrooms, spa, gym, pool, landscaping, and receiving areas. It covers cleanliness, safety and fire equipment, HVAC and lighting, signage, fixtures, and staff standards. Use it to standardize inspections, document issues with notes and photos, assign corrective actions, and maintain brand compliance and guest satisfaction across the property.

by Phuong Ly, from the Community

Get

Template

Exception Report Template

Project managers and supervisors can use this exception report template in order to document instances of work deviation, including the relevant factors and reasons why deviation was necessary. This exception report template includes fields for: 1. Planned start date and actual start date, and original versus adjusted due date. 2. Estimated current completion (percentage). 3. Details regarding current progress. 4. Information regarding the factors and reasons that necessitated work deviation. 5. Full name and signature of the project manager or responsible personnel

by SafetyCulture

70+

Get

Template

Hotel Mystery Shopper Checklist

This comprehensive Hotel Mystery Shopper Checklist is composed of 8 sections and can be a guide for the complete inspection of a hotel. Use this template to evaluate arrival and accommodation experience, the management, and the hotel bar and restaurant services. Provide ratings for each section and also enter notes for comments and recommendations.

by SafetyCulture

1,000+

Get

Guest Experience and Quality Manager Checklist

About author

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Hotel Operations Audit Checklist

Hotel Overall Inspection Checklist

Exception Report Template

Hotel Mystery Shopper Checklist

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Hotel Operations Audit Checklist

Hotel Overall Inspection Checklist

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