This Sofitel Spa with LOccitane LQA checklist helps hotels and spas audit end to end guest experience and brand standards. It covers reservations and confirmations, arrival rituals, ambience and music, signature scent, refreshments, attire guidance, facilities, and sustainable practices. Treatment protocols include consultation, privacy, sanitation and handwashing, linens, massage pressure checks, timing, ambience, and post treatment advice. It also reviews amenities, billing accuracy, loyalty redemption handling, and service behaviors such as communication, personalization, anticipation, and emotional intelligence. Use it to ensure consistent, high quality spa operations and guest satisfaction.
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