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Sheehanah Spa Massage Audit Checklist

by Mona Sayfieva, from the Community

This spa massage audit checklist helps hospitality and spa teams evaluate every step of the guest journey. Review arrival ambiance, reception presence, welcome beverage, attire guidance, and spa orientation. Verify escort to treatment room, clean robes and slippers, therapist availability, introductions, treatment confirmation, and medical disclosures. Inspect room cleanliness, linen quality, bed setup, towel use, guest privacy and comfort, room temperature, eye pad use, proper draping, and pressure checks. Ensure a quiet environment, suitable music and volume, and on time start and finish. Confirm guest satisfaction, escort back to lounge or reception, offer infused water or tea, and capture feedback at departure to deliver a consistent premium experience.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Spa Massage Audit Checklist (LH2025)
This LH2025 spa massage audit checklist helps hospitality teams evaluate the complete guest journey and service quality at Sheehanah Spa. It covers arrival experience, receptionist readiness, appointment confirmation, attire guidance, facility orientation, and timely therapist availability. Inspect treatment room cleanliness, linen condition, bed setup, towel use, and guest privacy. Verify guest comfort, temperature, music and noise control, and pressure checks. Ensure treatments start and finish on time, confirm satisfaction, and manage post-treatment escort, relaxation amenities, and courteous farewell. Use it to monitor hygiene, safety, service standards, and compliance across spa operations.
by Mona Sayfieva, from the Community
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SPA Audit Checklist 2023
This SPA Audit 2023 checklist helps spa managers and teams review end to end guest experience and operational standards. Sections cover reservation handling, reception and arrival etiquette, locker room orientation and cleanliness, body and facial treatment protocols, timing and privacy, beverage service, therapist professionalism, and departure and billing. Use it to assess staff communication, personalization, upselling, gratuity practices, sanitation, amenities, and service recovery, ensuring consistent, calm, guest focused spa operations.
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Spa Treatment Room Checklist for Double and Single
This spa treatment room checklist helps teams inspect and maintain double and single treatment rooms in resorts and hotels. Review key areas including spa and treatment room entrances, private toilet, steam and outdoor showers, vanity and guest cupboard, shower garden area, countertops, ceiling design, guest seating, lighting and switch controls, and outdoor deck with sunbed. It also covers therapist preparation rooms, including prep sink, mop sink requirements, cupboards and drawers, and general comments. Use this guide to standardize spa room readiness, cleanliness, functionality, and guest comfort for consistent service quality.
by Vir Parkash, from the Community
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Sheehanah Spa Massage Audit Checklist

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