This spa massage audit checklist helps hospitality and spa teams evaluate every step of the guest journey. Review arrival ambiance, reception presence, welcome beverage, attire guidance, and spa orientation. Verify escort to treatment room, clean robes and slippers, therapist availability, introductions, treatment confirmation, and medical disclosures. Inspect room cleanliness, linen quality, bed setup, towel use, guest privacy and comfort, room temperature, eye pad use, proper draping, and pressure checks. Ensure a quiet environment, suitable music and volume, and on time start and finish. Confirm guest satisfaction, escort back to lounge or reception, offer infused water or tea, and capture feedback at departure to deliver a consistent premium experience.
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