Spa Therapist Service Standards Checklist
by Victoria Raeburn, from the Community
This spa therapist standards checklist supports consistent, high quality guest experiences in hotel spa environments. It covers treatment room setup, linens, lighting, music, aroma, and table preparation. It guides warm welcomes, guest name use, privacy and draping, health checks, and personalization such as scent choice and pressure. It reinforces comfort checks, accurate answers without medical advice, and proper coverage. It defines timing from pickup to therapist exit, beverage and escort offers, and the close. It also includes upsell opportunities, service recovery with polite denials and alternatives, home care recommendations, and a sincere closing that builds emotional engagement.
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About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.