This SPA Audit 2023 checklist helps spa managers and teams review end to end guest experience and operational standards. Sections cover reservation handling, reception and arrival etiquette, locker room orientation and cleanliness, body and facial treatment protocols, timing and privacy, beverage service, therapist professionalism, and departure and billing. Use it to assess staff communication, personalization, upselling, gratuity practices, sanitation, amenities, and service recovery, ensuring consistent, calm, guest focused spa operations.
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