Template

Legendary Service Check

Use this Legendary Service Check to evaluate restaurant guest experience across frontline interactions, drive thru, and dining areas. Assess greetings, eye contact, order verification, suggestive selling, and closing statements. Review drive thru communication, speed, courtesy, and handoff. Inspect guest contact areas including parking lot, lobby, beverage bar, salad bar, dining room, restrooms, playground, entrances, and floor safety. Include hourly checks and bonus criteria for great food, fast service, and overall excellence.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .

Template

JITB Drive-Thru Observations Checklist

This JITB Drive-Thru Observations checklist helps quick service restaurant teams assess end-to-end drive-thru performance. Review exterior cleanliness, menu and preview boards, lighting, and lane conditions. Audit guest experience at order points, including greeting speed, hold times, suggestive selling, order confirmation, and service etiquette. Verify team presentation and uniforms. Check order accuracy, sides and condiments, packaging, temperatures, and receipt issuance. Capture total time at window and overall drive-thru time targets, with space to note items ordered, variances, and corrective actions. Ideal for shift leads and auditors to standardize observations and improve speed, accuracy, and guest satisfaction.

by Jennifer Rogers, from the Community

10+

Get

Template

DM Shopper: Drive-Thru Experience Audit

This DM Shopper checklist is designed for quick service restaurants to evaluate the end-to-end drive-thru experience. Assess exterior presentation and menu boards, landscaping and lane cleanliness, and ensure correct promotional materials. Review drive-thru greeting and scripting, suggestive selling, order confirmation, and closing etiquette. Verify speed of service, order accuracy, and proper packing with napkins and condiments. Check food and beverage quality, receipt accuracy and time, headset usage, and overall friendliness. Use this audit to improve consistency, guest satisfaction, and operational standards.

by Dennis DeRouen, from the Community

10+

Get

Template

Guest Service Checklist

Evaluate guest interactions and service quality with this restaurant guest service checklist. Assess greeting within 5 seconds, smart selling, order confirmation and accuracy, condiment offers, bagging, payment handling, and thank-you protocols. Includes drive-thru behaviors, speed of service goals, complaint handling, stocking, food safety, cleaning, security, and team responsibilities. Ideal for quick-service and casual dining teams.

by Zach D, from the Community

10+

Get

Template

JITB Guest Experience Review Checklist

This Jack in the Box guest experience review checklist helps evaluate end‑to‑end service and operations across the drive‑thru, dining room, back of house, and exterior. Assess greet times, order taking, friendliness, and exceptional service. Verify order confirmation, sauces and condiments, bag accuracy, receipts, and beverage standards. Check food quality for fries, burgers, tacos, crispy chicken, packaging, breads, and holding cabinet temperatures. Review quick service times, rush readiness, staffing and workstation deployment, and PIC leadership. Inspect dining room cleanliness, uniforms, restrooms, and ambiance, plus exterior signage, parking, landscaping, and drive‑thru equipment. Confirm training systems and certification for current promotions.

by Vinodh Bahuleyan, from the Community

80+

Get

Template

Mystery Shop QSC Friendliness Checklist

Use this mystery shop checklist to evaluate Quality, Service, and Cleanliness (QSC) with a focus on friendliness in quick service restaurants. Assess greeting times, staff politeness, eye contact, order accuracy, condiment offers, and speed of service. Check product quality and presentation, portioning, temperature control, and cleanliness across dining area, beverage bar, restrooms, parking, and drive-thru. Prompt upselling and order confirmation steps are included to standardize customer interactions. Ideal for restaurant managers and auditors to measure brand standards and improve guest experience.

by Dawna Southan, from the Community

20+

Get

Template

JITB - Guest Experience Review - No Scoring

This comprehensive assessment guide outlines detailed standards for restaurant operations, covering everything from food quality and service excellence to facility maintenance. It includes specific criteria for drive-thru operations, dining room service, food preparation, cleanliness standards, and team member performance. The guide provides precise measurements for food temperatures, service timing, and cleanliness requirements, while also detailing customer interaction protocols and facility maintenance standards. Key areas include quality assurance for food items, drive-thru efficiency, dining room presentation, exterior maintenance, and staff training requirements. This document serves as a complete reference for maintaining consistent restaurant operations and ensuring high standards across all service areas.

by Vinodh Bahuleyan, from the Community

40+

Get